Update from the CEO - May 8, 2020

I wanted to update you on how our people and facility continue to respond to the COVID-19 pandemic and to provide you with information on how we are operating within current public health and safety guidelines. The facility remains closed, and all programs and events have been cancelled until June 30, 2020.  In addition, to support our customers, we have not and will not charge any fees during the Ordered closure. 

As per the most recent communications from Premier Jason Kenney regarding Alberta’s Relaunch Strategy, Recreation Centres have been placed into Phase 3.  While this news is very positive, the government has been clear that moving from one stage to the next will depend on our ability to keep infection rates low, and will be based on health indicators.  As such, the Centre continues to take as many actionable steps as we can to ensure our facility can reopen quickly when it is safe to do so.


IMPORTANT UPDATE - Summer Camps and Programs

Our strategy throughout the pandemic has been to listen to the experts and stay true to our values to ensure the safety of everyone involved. The announcement from Alberta’s Chief Medical Officer of Health that restrictions on mass gatherings will remain in effect at least through the summer months has driven our decision to cancel all summer programing including camps.

These limitations on group size and physical distancing means that we are unable to move ahead with current programs, resources and content as originally planned.

If you have registered in a Summer 2020 Program a credit will automatically be applied to your account to use towards a future program, service or Membership when we reopen. Should your situation require a refund please contact us at info@repsolsportcentre.com. Please note if you have already requested a refund for a summer program it will be processed in the order that it was received.

We thank you for your continued support and patience as we work through this process during our closure. Updates will be posted to our website NEWS section as more information becomes available.  


Summer Programs & Camps

We are keeping our online program registration portal open for the time being, and encourage you to explore our summer program offerings, however, please do no make future purchases at this time.  

 

Spring Camps

All Spring Break Camps were cancelled.  You will receive a full credit on your account that can be used at a later date towards future camps and or programs. 

 

Aquatic Programs - Winter 2020

We have cancelled all remaining Winter 2020 Programs. All programs will be given a pro-rated credit for the remaining classes after March 15.    

 

Aquatic Programs - Spring

Any programs scheduled to take place until June 30th are cancelled, and a credit will be placed on your account to use when we reopen. 

 

Personal Training

Repsol Sport Centre is extending the expiration date on all Personal Training session purchased to protect your time with your trainer.  This will ensure you have sufficient time to complete your sessions when we re-open.  We know how important these sessions are for you in maintaining your goals and healthy lifestyle.    Please continue to reference the 2 week customized work out plan that your trainer had provided you on or before March 20.  

 

ThePUSH2020

Congrats on making it just over the half way point.  We appreciate your commitment to the challenge and we are very sorry to have to cancel the challenge and its prizing. 

Repsol Sport Centre will honour the remaining number of sessions and carry them forward as regular personal training sessions once we reopen. You are not required to contact us. Upon our reopening, our trainers will contact you directly to reschedule your sessions.  Please continue to reference the 2 week customized work out plan your trainer provided you on or before March 20 so that you may continue to keep fit, and work out from home.   Further prorated refund requests based on the number of sessions you have remaining can be requested to your trainer upon our reopenning. 

 

Training Programs

We have cancelled Winter 2020 Warrior Muay Thai Kickboxing and Round One Kickboxing. You will receive a pro-rated credit for the remaining classes after March 15. Any credits can be used for future classes with Philip Ndugga.

Any programs scheduled to take place until June 30th are cancelled, and a credit will be placed on your account to use when we reopen. 

 

3433 Sport Performance Programs

Any programs scheduled to take place until August 31st are cancelled, and a credit will be placed on your account to use when we reopen.  


Tri & Endurance Club Pass Holders/Customized Coaching

Repsol Sport Centre will freeze your Club Pass/Customized Coaching package until we are fully re-open. You will not be charged for April 1, or any future monthly payments during our closure. There is no requirement to contact us, as this will be done automatically.


Preschool for Active Living (PAL)

Repsol Sport Centre will freeze your payment until we fully re-open. You will not be charged for April 1, or any future monthly payments during our closure.  
There is no requirement to contact us, as this will be done automatically. 


Childcare

As pre purchased Childcare hours have a 2 year expiry date, you can restart upon our re-opening.  We will also extend the expiry date for the length of time we are closed.

 

We are saddened to have to stop all activities under our tent and temporarily lay off the majority of our amazing staff members.  Currently, only a few key essential roles remain to ensure our facility and our stakehoders needs are met.  This closure affected tens of thousands members, pass holders and program participants, as well as thousands of our sport partner athletes and the majortiy of our tenants. We remain hopeful that in the next few months we can all return to our new normal and that includes getting our gym and swim routines back to. 

We thank you for your patience and understanding, and look forward to servicing your remaining credit and/or refunds needs upon our reopenning.  

Repsol Sport Centre

2225 MacLeod Trail South,
Calgary, Alberta
   T2G 5B6
403.233.8393
info@repsolsport.com

Hours of Operation

We are closed until further notice.

There are no Group Fitness or Registered
Classes on statutory holidays.

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